Role 2: The technicians—Workflows, data, and reporting
There are several types of technicians:
● One type of technician will draw on skills not often associated with traditional outsourced accounting. They become proficient at integrating apps for optimal workflows, and creating process workflows to locate bottlenecks and automation opportunities. They may also perform data queries and analysis. Defining key areas of their responsibility is critical to helping the technician deliver accurate and timely information to your team. They will most likely need training in order to acquire the specific skills and knowledge required to perform this important role.
● Another type of technician focuses on tasks leading up to an advisory service client meeting. This may be a bookkeeper or accountant on your team who ensures the client’s books are correct. They will be responsible for providing key services such as payroll, client onboarding, paying bills, and managing cash flow for a client.
● There can also be roles for the technician in compiling operational and financial reports for presentations. This includes designing templates and consolidating data across various entities.
Role 3: The manager—technical knowledge + people management
Your manager oversees the work, enabling the whole team to do their work efficiently and effectively. This role calls for a unique blend of technical knowledge and people management skills. A manager needs analytical prowess as they develop, update, and interpret the data for capacity planning.
Operational and communication skills are a must, and they will discuss issues with clients and team members. Depending on the firm, the manager may have clients of their own, but ideally, they are primarily focused on the advisory team as a whole. They keep an eye on streamlining operations and preparing for growth opportunities as they arise.
Role 4: The advisor—primary client relationship steward
The advisor is the person who actually delivers the service to the client. They stand on the shoulders of everyone else behind the scenes, receiving all the clean accounting data, reports, charts, and graphs that have been compiled and analyzed by the entire team. The advisor must have intimate knowledge of every advisory presentation and be able to discuss the information with the client in a way that is effective, relatable, actionable, and valuable.
Communication and relational skills are paramount in this role. Advisors need to know how to persuade the mind of a “Type A” personality who is about to make a questionable or significant decision. They should also be comfortable helping a reluctant owner choose between two options without a clear winner.
The advisor is part salesperson, part consultant, and part tight-rope walker:
● On the sales side, they demonstrate the value of the advisory services each time they speak to the client and discuss additional services the firm may be able to offer.
● When they put on their consulting hat, they explain the facts in the simplest way possible, even when the data is not easy to understand.
● The tight-rope walker navigates tricky topics without providing legal advice or making final decisions for the client. They need to simplify the information enough to make it understandable, but not so much as to insult the client’s intelligence.