Guide to Navigating Difficult Client Conversations

When was the last time you discussed a difficult matter with a client? Perhaps it was over a disagreement on how to set up the client’s books, or asking for payment an invoice that’s now 60 days overdue.

As humans, we share many traits, but perhaps one of the traits we have most in common is that we dislike conflict; in fact, we run from it. Yet, in your practice, there are many cases in which having a difficult conversation with a client isn’t a choice — it’s a necessity.

Whether you’re new to the accounting profession or a seasoned pro, we hope these resources help you navigate these challenging conversations.

In This Guide