A Healthier Business With Bill Pay for QuickBooks Online

The Firm of the Future blog is featuring a series of Bill.com case study articles, where promising companies are using Bill Pay for QuickBooks Online (QBO) to take themselves to the next level.

The Challenge

There is never enough time to get everything done when you’re in startup mode. It’s just a fact of doing business. And, when your business helps patients get accurate remote diagnoses while providing access to some of the best physicians in the world, time becomes even more important.

Health start-up MORE Health’s mission is to offer patients immediate access to the best medical minds in the world when they are faced with making decisions regarding a serious, life-changing illness.

The company uses technology to help people facing major medical issues to connect the patients’ attending doctors with one of MORE Heath’s physician specialists to jointly develop a comprehensive and collaborative diagnosis with the optimum treatment plan.

MORE Health’s physician specialists know how to provide the best care and avoid the potential morass of misdiagnosis, along with the cost and potential complications of overtreatment. Since time is often such a critical factor, they guarantee to deliver this service within five business days of receiving the relevant medical records.

The management team at MORE Health looks for every opportunity to streamline business processes, so they can help patients get the diagnoses they need quickly and scale their business to help more people.

“The customer service has been great. Bill Pay for QuickBooks Online makes it really quick and easy to pay vendors. Before we started using Bill Pay for QuickBooks Online, we were sending out hundreds of checks by hand.” - William Lewis, Chief Financial Officer, MORE Health

The Solution

Because each patient’s case is different, MORE Health works with hundreds of specialists, hospitals, large academic medical systems and insurance brokers around the world. And, they pay each entity individually. The company wants to make sure those bills get paid efficiently and on time so they can continue to work with the best medical professionals available. 

MORE Health was already using QBO, and when Bill Pay became available on the platform, they decided to use it immediately. 

The company had experienced issues with bank payment systems because it often required gathering banking information from each medical expert, which took a lot of time to manage, and some of the medical experts didn’t want to share their account numbers. They also had an issue with the ease of use in the banking systems, and in some cases they had to wait for the vendor to request a payment, which could complicate cash flow. 

All of these hassles were eliminated with Bill Pay for QBO. 

“We can pay all of our vendors electronically in minutes and we don’t have to collect bank information from our clients,” says Lewis. 

They appreciate the flexibility of the product because bills can be paid anywhere, at any time, and the transactions are immediately recorded into their QuickBooks, reducing the need for double entry. And, now that MORE Health has taken the time to make their business healthier, they can concentrate on helping patients get the diagnosis they need to get optimum treatment. 

Editor's note: Access the Bill Pay for Bill.com and QuickBooks Online from the QuickBooks App Store.