FAQs: QuickBooks Online Core & Advanced Re-certification
Q: Why is Intuit® moving to a re-certification process for QuickBooks® Online Advanced Certification?
A: We received feedback from our certified ProAdvisors® that they wanted to stay current with the product so that they can better serve their clients. So, building on the success of the QuickBooks Online Core re-certification process that we unveiled in March 2018, we decided to move to this re-certification model for QuickBooks Online Advanced Certification as well.
Q: What do the recent changes in the re-certification process for Core and Advanced mean to me?
A: If you are QuickBooks Online Core Certified before March 1, 2019, you need to pass your re-certification exam by July 31, 2019, to maintain your certification status and benefits through July 31, 2020.
If you are QuickBooks Online Advanced Certified before November 2, 2018, you only need to pass your Advanced re-certification exam by July 31, 2019, to maintain your Core and Advanced Certification status and benefits through July 31, 2020.
If you are not yet QuickBooks Online Certified, or your certification is already expired, you can take the new certification or complete the current certification now. You would not have to re-certify until July 31, 2020.
Q: Is there training available to prepare for the re-certification exam?
A: Absolutely! Certified ProAdvisors can take the “What’s New in QuickBooks Online” training to prepare for the Core and Advanced re-certification exams.
Q: Where can I access the “What’s New in QuickBooks Online” training?
A: You can attend this training in a variety of ways:
- Self-paced in QuickBooks Online Accountant–ProAdvisor Training tab.
- Live webinar on Accountant University.
- Free virtual conferences: week of May 22-23 and week of June 26-27.
- In-person events starting in mid-May–check Accountant University at the end of April to find which cities we’re going to.
Q: How many attempts do I get on the re-certification exam?
A: You have three attempts to pass the re-certification exam. If you don’t pass on the third attempt, you will be locked out for 60 days.
Q: Do I need to pass the QuickBooks Online Core re-certification exam before I attempt the Advanced re-certification exam?
A: No, you re-certify at the highest level of certification. So, if you are QuickBooks Online Advanced Certified, you only have to pass the Advanced re-certification exam. The Advanced re-certification training covers both Core and Advanced level content.
Q: When is the re-certification deadline?
A: July 31, 2019.
Q: What happens if I do not pass my re-certification exam by the July 31 deadline?
A: If you miss the July 31 deadline, you will lose your Certification status and 100 points for Core Certification, or 200 points for Advanced Certification, will be deducted from your ProAdvisor Program points balance.
Q: Do I gain points toward my ProAdvisor Program points balance?
A: If you pass your Core Re-certification exam, you will maintain 100 points on your ProAdvisor Program points balance. And, if you pass your Advanced Re-certification exam, you will maintain 200 points on your points balance.
Q: If I have an issue with my re-certification exam, where can I go to get support?
A: Please submit suggestions and comments through the “Feedback” link at the top right corner of your ProAdvisor benefits page. Also, this link takes you to the ProAdvisor benefits page if you are already logged into QuickBooks Online Accountant.