New! QuickBooks Online Advanced - August Release
For many of you considering QuickBooks® Online, and for those of you currently using it, one question I’ve been asked is whether it can support high transaction volume and many users. You’ve also shared that you have some clients who could be more self-sufficient, if only they had the tools they need to learn how to use QuickBooks and to get questions answered when they need help.
This week, we had a limited release of QuickBooks Online Advanced, a new offering for customers who are outgrowing QuickBooks Online Plus and looking to maximize their productivity. This launch is the first step in a journey toward delivering a more robust online solution for these clients. As we strengthen QuickBooks Online Advanced over time, we want to make sure our accounting partners are along for the journey.
Here’s What You Need to Know About QuickBooks Online Advanced
In addition to the functionality of QuickBooks Online Plus, QuickBooks Online Advanced includes:
- Up to 25 users with full and simultaneous access.
- All Priority Circle benefits:
- Dedicated Customer Success Manager: A single point of contact to route support questions, suggest online training and make QuickBooks product recommendations.
- Priority Care: QuickBooks technical support calls are routed to the front of the line and to our top agents for quick resolution of issues.
- Free Online Training: Up to 5 free online training courses annually.
Customers can sign up by calling 1.877.877.9185. If the QuickBooks Online Plus customer meets the upgrade criteria, the admin can also self-serve upgrade in the product by clicking the Gear Icon > Account and Settings > Billing and Subscription > Upgrade.
Learn more about QuickBooks Online Advanced.
Let’s Be Clear About What QuickBooks Online Advanced is Not
Priority Care and the Customer Success Manager provided by QuickBooks Online Advanced are not ProAdvisors® and do not offer the same services an accounting professional does. Their role is to free you up from troubleshooting issues so you can focus your time on the things that matter most to you and your clients. They also serve as a single point of contact at Intuit® for any software issues your clients encounter across all offerings. They can even recommend trainings from a list of self-paced options that may be of interest to your clients and answer any questions you or your clients may have about Intuit software you’re considering.
QuickBooks Online Advanced is Not Available on Wholesale … Yet
We know that our accounting professionals value the ability to pay for their clients’ software through one unified bill and appreciate the partnership we demonstrate by offering an exclusive discount. We will keep you posted on our plans for a wholesale discount as they develop.
QuickBooks Online Advanced Will Continue to Evolve and is Not done Yet
This is the first step toward a version of QuickBooks Online that solves the needs of customers who are outgrowing QuickBooks Online Plus - and your feedback will help us make it stronger.
You Can Shape QuickBooks Online Advanced
This month, we are sharing the new offering with a small group of QuickBooks Online Plus customers. You are best positioned to determine if QuickBooks Online Advanced is right for your clients. We encourage you to have conversations with them about it and we strive to provide you with the information you need to reinforce your position as their most trusted advisor.
I also ask for your feedback so that we can make QuickBooks Online Advanced stronger. I look forward to keeping you updated on what we’ve heard from the accounting professional community and what we will do about it. Please join the conversation to share your thoughts and stay tuned for more information as we continue on this journey together.