QuickBooks Live Bookkeeping update: April 2019

QuickBooks Live Bookkeeping update: April 2019

Editor’s note: This article was updated April 19, 2019.

QuickBooks® Live Bookkeeping (QuickBooks Live) is a monthly subscription service intended to fill gaps for small businesses and self-employed who aren’t currently connected to ProAdvisors® and accounting professionals. Many who use QuickBooks Online are connected to ProAdvisors through our Find-a-ProAdvisor platform, but our research shows that 40% of small businesses don’t currently work with ProAdvisors or bookkeepers. That said, 89% of small businesses say they’re more successful when working with accountants. That’s where QuickBooks Live enters the equation.

For ProAdvisors and bookkeepers, QuickBooks Live provides a new opportunity to earn extra money, plus offers the flexibility of remote work and setting your own hours—all while elevating the value of human-powered financial management. This is the next step in Intuit’s continued effort to partner small businesses and self-employed with ProAdvisors and bookkeepers.

Over the next few months, we’ll conduct a variety of tests focused on tailoring QuickBooks Live for small businesses, the self-employed, and qualified bookkeepers and ProAdvisors. Let’s get into the latest tests we’ve run for this service.

March 2019

In March, we connected small businesses who’d previously expressed interest in QuickBooks Live with our team of ProAdvisors currently working out of Boise, ID. Our plan is to continue working to understand how and when small businesses engage with these ProAdvisors, the questions they’re asking, and the kind of help they need. Read more about March’s update here.

April 2019

We’ve launched pricing tests on QuickBooks.com and in-product to reach QuickBooks Online (QBO) customers who aren’t currently connected to ProAdvisors or bookkeepers. Though customers can’t purchase QuickBooks Live during these tests, we’re exploring a variety of possible price structures. These range from $400 a month to more than $600 a month—depending on the customer’s QBO subscription level. We’re also testing a one-time $150 set-up fee for new QuickBooks customers. These tests are intended to help us better understand what drives small businesses to QuickBooks Live. Additionally, we’re keeping a close eye on how our pilot customers in QuickBooks Live are interacting with our Boise-based ProAdvisors.

What’s Next

To accommodate for the increased amount of customer interest in QuickBooks Live shown doing our April tests, we’re hiring additional accounting pros for the service’s pilot. This will be a remote staff, some of whom are tax experts who’ve previously been part of our TurboTax Live team.

Frequently Asked Questions

We still have many unanswered questions as we continue researching and testing QuickBooks Live:

  • How much will the service cost?
  • How much will ProAdvisors/bookkeepers be paid?
  • What’s the basic scope of services offered through QuickBooks Live?
  • What happens when a small business outgrows QuickBooks Live’s services?

In the meantime, here are some FAQs we’ll continue updating as we learn from tests over the next several months.

What’s included in the QuickBooks Live service?

Pending additional testing, the service will include setup, monthly categorization, reconciliation, reports, end-of-year book-closing, and help using QuickBooks. 

Will you continue offering Find-a-ProAdvisor?

Yes, we’ll continue investing in and offering Find-a-ProAdvisor. We have a dedicated team working every day on making Find-a-ProAdvisor better for ProAdvisors, driving even more connections to small businesses through our platform. 

Will QuickBooks Live be offered to folks who already have accountants?

Our goal is to offer QuickBooks Live to small businesses who aren’t currently connected to a ProAdvisor, bookkeeper, or accountant.

When QuickBooks Live goes live, how can I participate?

We’ll notify ProAdvisors and bookkeepers through our standard channels—including email, in-product, FirmoftheFuture.com, and social platforms (Facebook, Twitter, and LinkedIn).

Can I give feedback on QuickBooks Live?

Absolutely! We value your input very much. Please take a moment to share your thoughts.