QuickBooks Live Bookkeeping update: December 2019

QuickBooks Live Bookkeeping update: December 2019

Editor’s Note: This update was posted on Dec. 9, 2019

QuickBooks® Live Bookkeeping (QuickBooks Live) is a monthly subscription service intended to fill gaps for small businesses and self-employed that aren’t currently connected to ProAdvisors® and accounting professionals. Many who use QuickBooks Online are connected to ProAdvisors through our Find-a-ProAdvisor platform, but our research shows that 40 percent of small businesses don’t currently work with ProAdvisors or bookkeepers. That said, 89 percent of small businesses say they’re more successful when working with accountants. That’s where QuickBooks Live enters the equation.

For ProAdvisors and bookkeepers, QuickBooks Live provides an opportunity to earn extra money, while offering the flexibility of remote work and setting your own hours—all while elevating the value of human-powered financial management. This is the next step in Intuit’s continued effort to partner small businesses and self-employed with ProAdvisors and bookkeepers.

Over the next few months, we’ll continue evolving the offering and conducting a variety of tests focused on tailoring QuickBooks Live for small businesses, and qualified bookkeepers and ProAdvisors. Let’s get into the latest updates and tests we are running for this service.

QuickBooks Live Bookkeeping one-time setup

Starting December 10, QuickBooks Live Bookkeeping Setup will be available for purchase on QuickBooks.com. The cost of QuickBooks Live Bookkeeping Setup will be $50, plus the cost of the purchase of a QuickBooks Online subscription. QuickBooks Live Setup is a one-time service for small businesses using QuickBooks for the first time to help ensure their books get started off on the right foot from the beginning. QuickBooks Live Bookkeeping Setup is available as a one-time, stand-alone purchase with a QuickBooks Online subscription. QuickBooks Live Bookkeeping Setup does not need to be purchased with the ongoing QuickBooks Live Bookkeeping service.

During a QuickBooks Live Setup session, a QuickBooks Live Bookkeeper will help a small business customize their QuickBooks file, guiding them on how to:

  • Set up a chart of accounts
  • Connect bank accounts
  • Customize and send an invoice
  • Connect an app
  • Categorize and reconcile transactions and
  • Create reports

What’s next

We will continue to learn from small businesses using QuickBooks Live Bookkeeping to determine how we can further define the overall service as well as look for additional opportunities to provide specialized, one-time services like setup. The QuickBooks Live team is currently researching the opportunity to provide a one-time clean-up service. As this idea takes shape, we will be sure to provide an update on this blog.

Interested in being a QuickBooks Live Bookkeeper?

We are looking for people interested in becoming a QuickBooks Live Bookkeeper. For ProAdvisors and bookkeepers, QuickBooks Live provides a new opportunity to earn extra money, plus offers the flexibility of remote work and setting your own hours — all while elevating the value of human-powered financial management. This is the next step in Intuit’s continued effort to partner small businesses and self-employed with ProAdvisors and bookkeepers. We have created an easy way for you to provide your information here.

In addition to being QuickBooks Online Certified, additional requirements include ONE of the following:

  • an active CPA credential (Certified Public Accountant) OR
  • an active CPB credential (Certified Public Bookkeeper) OR
  • 3+ years of recent experience managing the books for a Small Business Clients
  • received a 4-year business degree in Accounting/Finance

AND

  • a minimum of one-year’s experience working with QuickBooks Online

Summary of previous QuickBooks Live updates

Here’s a summary of our previous updates and links to our previous blog articles over the last several months.

October 2019 update: On October 28, we provided details about the QuickBooks Live Bookkeeping Setup test process, which started with a dry test in November and then evolved into a wet test where a small number of businesses were able to purchase the setup service for $50. You can read out October 28 update here.

September 2019 update. On September 9, we shared that we were starting to test a tiered pricing structure for QuickBooks Live with different price points and different levels of service based on a small business’s monthly expenses. You can read our September 9 update here.

August 2019 update. On August 14, we shared that the QuickBooks Live team launched a QuickBooks Live web page, which includes videos that use real QuickBooks Live customers interacting with a bookkeeper and highlights the QuickBooks Live service. We also let you know that information about QuickBooks Live Bookkeeping now appears in the Help function inside QuickBooks Online when a small businesses uses Help to solve a problem or get an answer to a question. You can read our August 14 update here.

 June 2019 updates. During June, we shared two updates.

  • On June 25, we shared qualifications and details about how to apply to potentially become a QuickBooks Live Bookkeeper. You can read more about that here.
  • On June 3, we shared that QuickBooks Live Bookkeeping would be available for purchase on QuickBooks.com. You can read more about QuickBooks Live availability starting June 3 here.

May 2019 update. On May 16, we shared that being a certified QuickBooks Online ProAdvisor is a requirement to be a QuickBooks Live Bookkeeper on the platform. We also shared in advance information about an in-product price test that was occurring at the end of the month. The May update post is here.

 April 2019 update. In April, we continued to test pricing models and gauge small business interest for the service with QBO in-product promotions. We also brought more small businesses into the pilot, who continue to be helped by the small group of ProAdvisors working with them in our Boise, ID office. You can read more about April’s update here.

 March 2019 update. In March, we connected small businesses who’d previously expressed interest in QuickBooks Live with our team of ProAdvisors currently working out of Boise, ID. We continue to learn and listen to how and when small businesses engage with these ProAdvisors, the questions they’re asking, and the kind of help they need. Read more about March’s update here.

Frequently Asked Questions

Here are some frequently asked questions about QuickBooks Live Bookkeeping. These questions and answers will evolve over time as we continue to evolve QuickBooks Live as a service designed to connect small businesses and the self-employed with ProAdvisors and bookkeeping experts.

What’s included in the QuickBooks Live service?

QuickBooks Live Bookkeeping includes maintaining, updating, fixing, reconciling, and categorizing transactions throughout the month. At the end of each month, QuickBooks Live Bookkeepers review and close a small business’s books and delivers reports by phone or video chat. A customized year-end report is also created to hand off to the small business’s tax accountant at tax time.

How much does QuickBooks Live Bookkeeping cost?

QuickBooks Live Bookkeeping is currently available for purchase at these price points: $200, $400 and $600 a month plus the cost of a QuickBooks Online subscription. The QuickBooks Live price point is determined by a small business’s monthly expenses:

  • The $200 price point is for small businesses with up to $25,000 monthly expenses
  • The $400 price point is for small businesses with up to $150,000 in monthly expenses and
  • The $600 price point is for small businesses with more than $150,000 in monthly expenses

Will you continue offering Find-a-ProAdvisor?

Yes, we’ll continue investing in and offering Find-a-ProAdvisor. We have a dedicated team working every day on making Find-a-ProAdvisor better for ProAdvisors, driving even more connections to small businesses through our platform.

Will QuickBooks Live be offered to folks who already have accountants?

Our goal is to offer QuickBooks Live to small businesses who aren’t currently connected to a ProAdvisor, bookkeeper, or accountant. The only way we can determine if a small business is connected to an accounting professional is if that small business’s QBO file is linked to a QuickBooks Online Accountant (QBOA) account. If a small business’s QBO file is linked to a QBOA account, we hide in-product messages and information about QuickBooks Live from them.

What are the qualifications as an accounting professional to provide services to small businesses on QuickBooks Live?

Have one of the following:

  • an active CPA credential (Certified Public Accountant) OR
  • an active CPB credential (Certified Public Bookkeeper) OR
  • 3+ years of recent experience managing the books for a Small Business Clients
  • received a 4-year business degree in Accounting/Finance

AND

  • a minimum of one-year’s experience working with QuickBooks Online
  • An active QuickBooks Online certification

 When QuickBooks Live goes live, how can I participate?

If you are interested in participating in the program, please see this page for more information.

 Can I give feedback on QuickBooks Live?

Absolutely! We value your input very much. Please take a moment to share your thoughts.