QuickBooks Live Bookkeeping update: October 2019

QuickBooks Live Bookkeeping update: October 2019

Editor’s Note: This update was posted on Oct. 28, 2019

QuickBooks® Live Bookkeeping (QuickBooks Live) is a monthly subscription service intended to fill gaps for small businesses and self-employed that aren’t currently connected to ProAdvisors® and accounting professionals. Many who use QuickBooks Online are connected to ProAdvisors through our Find-a-ProAdvisor platform, but our research shows that 40 percent of small businesses don’t currently work with ProAdvisors or bookkeepers. That said, 89 percent of small businesses say they’re more successful when working with accountants. That’s where QuickBooks Live enters the equation.

For ProAdvisors and bookkeepers, QuickBooks Live provides an opportunity to earn extra money, plus offers the flexibility of remote work and setting your own hours—all while elevating the value of human-powered financial management. This is the next step in Intuit’s continued effort to partner small businesses and self-employed with ProAdvisors and bookkeepers.

Over the next few months, we’ll continue conducting a variety of tests focused on tailoring QuickBooks Live for small businesses, and qualified bookkeepers and ProAdvisors. Let’s get into the latest updates and tests we are running for this service.

QuickBooks one-time setup test

As the team of QuickBooks Live experts have worked with small businesses over the last several months, they’ve realized an opportunity exists to help small businesses get their books started off on the right foot. To understand more about this potential opportunity, the QuickBooks Live Bookkeeping team is launching a dry test that offers a one-time QuickBooks setup session with an expert for $50. As a reminder, a dry test is a test that only gauges interest in a solution and is not available for purchase.

This latest dry test, which begins the week of Oct. 28, offers a one-time QuickBooks set-up session where an expert guides the small business owner through the set-up process. The dry test outlines descriptions of the tasks an expert will guide the small business through, including the setup process, how to set up a chart of accounts, connect bank accounts, customize and send an invoice, connect an app, categorize and reconcile transactions, and create reports.  Starting in early November, the dry test will transition to a test that allows a small number of small businesses to purchase this service.

This dry test will appear as an in-product message to small businesses that are not currently connected to an accounting professional.

Our goal is to offer QuickBooks Live to small businesses who aren’t currently connected to a ProAdvisor, bookkeeper, or accountant. The only way we can determine if a small business is connected to an accounting professional is if that small business’s QuickBooks Online file is linked to a QuickBooks Online Accountant account. If a small business’s QuickBooks Online file is linked to a QuickBooks Online Accountant  account, we hide in-product messages and information about QuickBooks Live from them. 

What’s next

In early November, this dry test will transition to a test that allows the purchase of this one-time setup session for a small number of small businesses. We also will continue to learn from small businesses using QuickBooks Live about how best to define what is included in the service.

Interested in working on QuickBooks Live?

We are looking for people interested in becoming a QuickBooks Live Bookkeeper. For ProAdvisors and bookkeepers, QuickBooks Live provides a new opportunity to earn extra money, plus offers the flexibility of remote work and setting your own hours — all while elevating the value of human-powered financial management. This is the next step in Intuit’s continued effort to partner small businesses and self-employed with ProAdvisors and bookkeepers. We have created an easy way for you to provide your information here.

In addition to being QuickBooks Online Certified, additional requirements include ONE of the following:

  • an active CPA credential (Certified Public Accountant) OR
  • an active CPB credential (Certified Public Bookkeeper) OR
  • 3+ years of recent experience managing the books for a Small Business Clients
  • received a 4-year business degree in Accounting/Finance

AND

  • a minimum of one-year’s experience working with QuickBooks Online

Summary of previous QuickBooks Live updates

Here’s a summary of our previous updates and links to our previous blog articles over the last several months.

September 2019 update. On Sept. 9, we shared that we were starting to test a tiered pricing structure for QuickBooks Live with different price points and different levels of service based on a small business’s monthly expenses. You can read our Sept. 9 update here. 

August 2019 update. On Aug. 14, we shared that the QuickBooks Live team launched a QuickBooks Live web page, which includes videos that use real QuickBooks Live customers interacting with a bookkeeper and highlights the QuickBooks Live service. We also let you know that information about QuickBooks Live Bookkeeping now appears in the Help function inside QuickBooks Online when a small businesses uses Help to solve a problem or get an answer to a question. You can read our Aug. 14 update here.

June 2019 updates. During June, we shared two updates.

  • On June 25, we shared qualifications and details about how to apply to potentially become a QuickBooks Live Bookkeeper. You can read more about that here.
  • On June 3, we shared that QuickBooks Live Bookkeeping would be available for purchase on QuickBooks.com. You can read more about QuickBooks Live availability starting June 3 here.

 May 2019 update. On May 16, we shared that being a certified QuickBooks Online ProAdvisor is a requirement to be a QuickBooks Live Bookkeeper on the platform. We also shared in advance information about an in-product price test that was occurring at the end of the month. The May update post is here.

April 2019 update. In April, we continued to test pricing models and gauge small business interest for the service with QBO in-product promotions. We also brought more small businesses into the pilot, who continue to be helped by the small group of ProAdvisors working with them in our Boise, ID office. You can read more about April’s update here.

March 2019 update. In March, we connected small businesses who’d previously expressed interest in QuickBooks Live with our team of ProAdvisors currently working out of Boise, ID. We continue to learn and listen to how and when small businesses engage with these ProAdvisors, the questions they’re asking, and the kind of help they need. Read more about March’s update here.

Frequently Asked Questions

We still have many unanswered questions as we continue researching and testing QuickBooks Live:

  • When will you finalize the cost of the service?
  • How much will ProAdvisors/bookkeepers be paid?
  • What’s the basic scope of services offered through QuickBooks Live?
  • What happens when a small business outgrows QuickBooks Live’s services?

In the meantime, here are some FAQs we’ll continue updating as we learn from tests over the next several months. 

What’s included in the QuickBooks Live service?

Pending additional testing, the service will include setup, monthly categorization, reconciliation, reports, end-of-year book-closing, and help using QuickBooks.

How much will QuickBooks Live Bookkeeping cost?

QuickBooks Live Bookkeeping is currently available for purchase at various price points: $200, $400 and $600 a month plus the cost of a QuickBooks Online subscription. We continue to test different pricing structures and models. We will finalize the cost structure in the coming months after we finish our pricing tests.

Will you continue offering Find-a-ProAdvisor?

Yes, we’ll continue investing in and offering Find-a-ProAdvisor. We have a dedicated team working every day on making Find-a-ProAdvisor better for ProAdvisors, driving even more connections to small businesses through our platform.

Will QuickBooks Live be offered to folks who already have accountants?

Our goal is to offer QuickBooks Live to small businesses who aren’t currently connected to a ProAdvisor, bookkeeper, or accountant. The only way we can determine if a small business is connected to an accounting professional is if that small business’s QuickBooks Online file is linked to a QuickBooks Online Accountant account. If a small business’s QuickBooks Online file is linked to a QuickBooks Online Accountant account, we hide in-product messages and information about QuickBooks Live from them.

What are the qualifications as an accounting professional to provide services to small businesses on QuickBooks Live?

Have one of the following:

  • an active CPA credential (Certified Public Accountant) OR
  • an active CPB credential (Certified Public Bookkeeper) OR
  • 3+ years of recent experience managing the books for a Small Business Clients
  • received a 4-year business degree in Accounting/Finance

AND

  • a minimum of one-year’s experience working with QuickBooks Online
  • An active QuickBooks Online certification

 When QuickBooks Live goes live, how can I participate?

If you are interested in participating in the program, please see this page for more information.

Can I give feedback on QuickBooks Live?

Absolutely! We value your input very much. Please take a moment to share your thoughts.