"I believe we live in a world of confidence ... AI will eliminate almost all the drudgery and manual work over time, but it will not change the importance of human interaction." —Sasan Goodarzi
In this landmark episode, hosts Ted Callahan and Jessica McCracken are joined by Sasan Goodarzi, Chairman and CEO of Intuit. Sasan shares his unique leadership philosophy, the future of the "human-to-AI" connection, and how Intuit is revolutionizing the accounting industry through the newly launched Intuit Accountant Suite.
In this episode, we discuss:
- The pillars of customer obsession: Sasan breaks down his hands-on approach to leadership, including spending 30% of his time on the road, responding personally to customer escalations, and meeting directly with frontline engineers and sales teams.
- The birth of "Intuit Intelligence:" Sasan recounts a pivotal "aha moment" at a Partner Council meeting. After seeing accountants manually use external AI tools due to safety concerns, he pivoted the company's strategy to build a secure, generative AI "thought partner" directly into the Intuit platform.
- AI + HI (human intelligence): A deep dive into why AI will never replace the accountant. Sasan emphasizes that while AI eliminates manual "drudgery," the "X-factor" remains the human confidence and expertise provided by accounting professionals.
- Intuit Accountant Suite: Sasan discusses the vision behind this massive release—the biggest for the community in more than a decade—designed to help firms manage their practice, clients, and workforce in one unified ecosystem.
For more information:
- Intuit Accountant Suite: A unified platform for managing firm practice and client growth.
- Join the community for the next quarterly event on February 24, 2026 and see the full video of this episode at the Intuit Connect ON website.
