Announcing changes to QuickBooks products and pricing + QuickBooks Desktop FAQs

Announcing changes to QuickBooks products and pricing + QuickBooks Desktop FAQs

An email was sent out to our QuickBooks® accountants on May 26, 2022, announcing upcoming product and pricing changes to QuickBooks Online, QuickBooks Desktop and QuickBooks Payroll (click on envelope icon):

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What is changing?

Q: What is changing?

A: Below are major highlights of QuickBooks Desktop changes:

  • All Desktop products will be sold at full MSRP, with no discounts in any channel.
  • You will receive notification in early August regarding the following expected price increases:
    • QuickBooks Desktop ProAdvisor Bundle
    • QuickBooks Desktop Enhanced Payroll per-employee cost
    • QuickBooks Desktop Pro Plus, Mac Plus, and Premier Plus
  • Change our stand-alone QuickBooks Accountant Desktop product to an annual subscription product.
  • The 2023 subscription licenses will now be supported through May 31, 2024

Q: What does this announcement mean for the long-term plans for QuickBooks Desktop?

A: We will continue to support QuickBooks Desktop and the customers using these products. However, based on increasing demand for QuickBooks Online and alignment with our mission to help small businesses thrive, we are accelerating our investment into QuickBooks Online platform products. For this reason, we encourage you to take advantage of all that the QuickBooks Online ecosystem has to offer.

Q: Where can I learn more about the QuickBooks Online changes?

A: For questions and answers related to the QuickBooks Online changes, visit our QuickBooks Online FAQs here.

QuickBooks Desktop product

Q: Why are you prioritizing QuickBooks Online over QuickBooks Desktop?

A: Customers are choosing QuickBooks Online over QuickBooks Desktop. This adoption accelerated even further during the pandemic when small businesses needed to quickly shift their businesses to our QuickBooks Online platform, which provides more flexibility and more mobility with anytime/anywhere access. You can learn more about QuickBooks Online and how to migrate your Desktop files here.

Q: How can I migrate from QuickBooks Desktop to QuickBooks Online or QuickBooks Online Advanced? Where can I learn more about migrating?

A: Migration from QuickBooks Desktop to QuickBooks Online or QuickBooks Online Advanced is easier than ever. Learn how to import your QuickBooks Desktop company file to QuickBooks Online. No need to start over again – just move your desktop file to a QuickBooks Online company. Learn more at Move your QuickBooks Desktop file to QuickBooks Online.

Q: I’m not yet ready for QuickBooks Online or QuickBooks Online Advanced. How can I migrate to QuickBooks Enterprise?

A: QuickBooks Enterprise is a great choice for product-based businesses with inventory who are looking for enhanced visibility and control to help power their growing business. Learn more about migration to Enterprise here.

Q: Who qualifies as an accountant for the new QuickBooks Accountant Desktop Plus? How can you tell if the product is right for me?

A: QuickBooks Accountant Desktop Plus is intended for accountants and bookkeepers to support clients who need access to a multi-user license with accountant-specific tools. Purchasers must first qualify with sales agents prior to purchasing this product.

Q: What is the difference between the previous version of QuickBooks Accountant Desktop and the new QuickBooks Accountant Desktop Plus?

A: The previous version of QuickBooks Accountant Desktop was a perpetual license, with 3 years of support for connected services. The new QuickBooks Accountant Desktop Plus is an annual subscription. Both products offer similar functionality and user interface. By converting QuickBooks Accountant Desktop to a subscription, we are driving consistency across the QuickBooks lineup, and equipping accountants with access to the latest versions for easier collaboration with clients, as well as ensuring the latest security patches and 3rd party operating system support.

Q: What features are new in the upcoming Desktop release?

A: There are multiple improvements launching across QuickBooks Desktop Plus and Enterprise this year. Desktop Plus is headlined by a new cash flow hub, which helps improve visibility into cash flow by monitoring inflows and outflows in a single dashboard. Businesses will get a better picture of incoming money flow by tracking paid and incoming invoices, sales receipts, credit memos, payments, and more. It will manage expenses by tracking paid and upcoming vendor bills, saving customers time by consolidating multiple reports without manual calculations.

Q: Why is the support period changing for licenses included in the ProAdvisor Bundle? What happens if I need to support a client on the 2023 version beyond May 2024?

A: The 2023 QuickBooks Desktop Accountant and Enterprise Accountant licenses included in the ProAdvisor bundles are changing to be better aligned with annual subscription billing. These licenses will be supported through May 2024. ProAdvisors will still be able to service clients on the 2023 version with these perpetual licenses, even after May 2024, but will not have support for connected services after that date. Access to supported versions will continue to be released to active ProAdvisor subscribers, when available.

QuickBooks Desktop pricing

Q: What are the QuickBooks Desktop price increases and when are you announcing them?

A: Pricing details for each product will emerge closer to the next Desktop version release. Below are some key details in the QuickBooks Desktop upcoming pricing changes:

  • All Desktop products will be sold at full MSRP, with no discounts in any channel.
  • In early August we will announce expected price increases for:
    • QuickBooks Desktop ProAdvisor Bundle
    • QuickBooks Desktop Enhanced Payroll in per-employee cost
    • QuickBooks Desktop Pro Plus, Mac Plus, and Premier Plus

Q: Why are you ending accountant discounts for QuickBooks Desktop products?

A: We are modifying our QuickBooks Desktop discount policy to encourage businesses to evaluate both QuickBooks Online and QuickBooks Desktop, determining which product is the right fit based on business need. Many small businesses are choosing QuickBooks Online over QuickBooks Desktop as they realize the flexibility and mobility benefits of being on a connected, online platform. And while we continue to support QuickBooks Desktop and the customers using these products, we are accelerating our investment into QuickBooks Online platform products.

Q: Will I receive a discount on Mailchimp?

A: We’re soon launching a 15% discount on Mailchimp exclusively for ProAdvisors. Once this ProAdvisor-only benefit becomes available, we’ll share the details.

Q: Many customers will no longer be able to afford QuickBooks. How does QuickBooks plan to support these businesses?

A: We’re working to help more small businesses grow and thrive – and we’ve declared the goal that we will improve the success rate of all small businesses on our platform by ten percent over the national average by 2025. QuickBooks Desktop provides tremendous value to small businesses, with dozens of improvements made over the last year and more to come this year, including new cash flow and expense management tools, which has a direct impact on improving the success rate of small businesses around the world.

Distribution

Q: Where can I buy QuickBooks Desktop products? Are you still selling QuickBooks Desktop Pro Plus?

A: Distribution is always subject to change. Currently, QuickBooks Desktop products will no longer be available in the retail channel. Desktop Premier Plus will be available for purchase wherever QuickBooks Desktop is offered. Existing Pro Plus, Premier Plus, or Enterprise customers will be able to renew in the product, or automatically with an active credit card on file.

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Payroll changes

Q: Who will be impacted by the Payroll price change?

A: New Enhanced Payroll subscribers and existing Enhanced Payroll subscribers who pay per employee will be impacted by the Payroll price change. Customers with payroll that do not pay per employee will not be impacted.

 Q: What Payroll pricing options do QuickBooks Desktop users have?

A: For some customers with 5+ employees, it may be more economical to upgrade to QuickBooks Enterprise, Gold or Platinum, which includes Enhanced Payroll and preferred per employee pricing. See here for more Payroll details.

Q: Are Desktop Payroll products going away?

A: There’s no plan to discontinue Desktop Payroll for existing customers. QuickBooks Desktop Enhanced Payroll will continue to be offered to new subscribers. And Assisted Payroll will continue to be offered to new Enterprise Diamond customers. For our recent announcement about Desktop Payroll products, click here.

Q: Who can I contact if I have any additional questions?

A: If you have more questions regarding this change, please call 1-800-4-INTUIT.