QuickBooks Online Certification: Validity, Expiration and Recertification Policy FAQs

Because QuickBooks® Online is a cloud-based product, we have the ability to make frequent changes and updates to improve the customer experience and enhance product functionality. In order for you to stay up to date on this rapidly evolving product, we require our Certified QuickBooks Online ProAdvisors® to take an updated certification exam once every 366 days to help you validate your knowledge and expertise on the newest features and functionality in the product.

Your ProAdvisor QuickBooks Online Certification will be valid for 366 days from the date that you pass the exam.

Some Frequently Asked Questions:

Q: I just completed the QuickBooks Online Certification in August 2015. When do I have to take QuickBooks Online Certification next?

A: If you completed QuickBooks Online Certification in August 2014, your certification status will not expire until August 2016 (366 days from the day you completed the last QuickBooks Online Certification).

Q: If I certified earlier this year (Say, Feb. 15, 2015), what happens to my profile on Find-a-ProAdvisor if and when you launch the new certification later this year?

A: If you completed QuickBooks Online Certification on Feb. 15, 2015, your certification status will not expire until February 15, 2016 (366 days from the day you completed the last QuickBooks Online Certification). As long as your certification status is valid, your Find-a-ProAdvisor profile will display your QuickBooks Online Certification badge, and you will receive credit (ranking points) on the Find-a-ProAdvisor website for the certification.

Q: Can I collect multiple badges for the QuickBooks Online Certification? (One for each year, as I would collect QuickBooks desktop annual certifications)

A: No. Given that QuickBooks Online is a cloud-based product (with constant online updates, and no concept of annual launches/versions), we will not display multiple versions of the QuickBooks Online Certification badge. At any point in time, you are either “Certified” on QuickBooks Online (i.e. you are within 366 days from the date of certification completion) or you are “Not Certified.”

Q: What happens if I let my certification expire, and don’t recertify?

A: If you don’t recertify before expiration:

  1. Your Find-a-ProAdvisor profile will no longer show QuickBooks Online Certification.
  2. If you don’t have any other certifications that qualify you for a directory listing, your profile will no longer show up on the ProAdvisor directory. (If you are certified in one of the three most recent versions of QuickBooks desktop, then your profile will stay on the directory, but will no longer show the QuickBooks Online certification badge)

Q: Why is my certification expiring?

A: QuickBooks Online certification is valid only for 366 days from completion, and you will need to take a newer version of the exam every 366 days. Your certification will expire if it has been more than 366 days since you last took the exam.

Q: How do I recertify?

A: In your ProAdvisor portal, go to the “certification” tab. Click on “Take Exam” or “Take Updated Exam” button next to “QuickBooks Online” Certification, or the “New QuickBooks Online” certification.

Q: When can I/should I recertify?

You can recertify at any time, but we recommend that you start the recertification process a few days before your certification expires. However, in case you cannot recertify before your certification expires, you can always recertify after the certification expires. As soon as you recertify, your Find-a-ProAdvisor profile will reflect this.

Q: I took the exam just 2 months before the new one was due to launch. What should I do when the new exam launches?

It is up to you, if you want to take the newly launched certification right away. You are not required to take the new certification right away, since you can wait for a full 366 days before your previous certification expires. However, we strongly recommend that you complete the new exam to stay up to date with product changes and improvements.