Read about the hard lessons Kevin Simpson learned when growing his accounting practice.
Read about effective client onboarding strategies that can help you not only get the ideal clients, but keep them.
Get to know your prospects and build a relationship before taking them on as a client.
Learn how to deliver more value to your small business clients. The result is a better-informed client who sees far more value in their “trusted advisor” than just a completed tax return.
Read about what this Firm of the Future author has to say about the importance of e-communication in effectively managing client relationships.
In part 3 of this 3-part series on working with customers, Ron Baker explains why providing a value guarantee will offer a superior value proposition to your customers, allowing you to charge a premium price, one commensurate with the value you are creating.
Customer satisfaction is crucial to the growth of your practice. Learn how and what to measure in terms of customer satisfaction.
Michael wants to provide that "WOW" experience for their clients so that they refer Reconciled It to their friends. Within the first 60 days of working with them, Michael asks their clients for a written testimonial, video interview, or a shout out on social media. The time frame for this specific ask is critical.