QuickBooks Point of Sale (POS) Simplifies Retailers' Checkout Process
As CPAs, bookkeepers, accountants and trusted financial advisors, we get pulled in many different directions.
“What are the new rules on I-9s?”
“Who should we sign up with for credit card processing?”
“I have a new store – can you help me?”
We are the go-to people for any changes being made to our customer’s businesses – and of course we want to keep it that way so there is always a solution. The good news is that we are also trusted QuickBooks® advisors and Intuit® has several products that allow us to continue to be that person for our clients.
QuickBooks Point of Sale (POS) is designed for small- to mid-sized retail shops that need the ability to have a simple sale and checkout process. Most customers use it in tandem with hardware such as a cash drawer, bar code scanner and receipt printer. Similar to QuickBooks, QuickBooks POS can be set up to be used in many different industries – boutique clothing, contractor supply, gourmet food shops and even game stores.
Implementation of a point of sale product will be different then a financial product. There are firewalls, multiple computer setups, hardware to connect and other differences. Instead of becoming instant experts in this additional field, it is helpful to find a partner to work with through the rollout. Great POS partners include local IT firms, POS certified ProAdvisors® and Intuit Premier Resellers.
Why Partner With Another Company?
You or your team may not have the experience in the industry or with the product. Retail is still product in and product out, but there are many added features in QuickBooks POS that make the customer retention and checkout process easier and faster. A great example is the customer reward tracker Point of Sale uses. You can set up a reward program that gives users a discount after they purchase a client defined amount of product. Customers can see their reward status on the receipt, creating an incentive for them to return to the store.
If you want to learn POS, many partners will allow you to sit in on the trainings so you can learn how to work with POS for the future. This is a great way to see if you will enjoy expanding your knowledge base into the retail industry without investing too much time trying to figure it out on your own. In the past, for example, we have worked with many partners through their initial implementations. And, my big tip is simple. You will have to call support the first time you set up QuickBooks POS. Be open and honest with the customer about that ahead of time.
Next, having a partner you can rely on to do the work with QuickBooks POS will allow you to keep the client for other services, such as bookkeeping or monthly close. You have the solution for the parts of the client’s business you do not support, but because you are their advisor, you can continue to work on the parts of the business where you are trusted and are your best!
Partnering with a POS professional also gives you a potential referral source for business. In the best partnerships when you give and support, there will be the same coming back to you. IT firms don’t want to take on bookkeeping and QuickBooks training work, so you can create the relationship where they recommend your services as well.
The bottom line to all of this is that we are all in a business driven through relationships, but if you have a client who needs QuickBooks POS and you do not currently provide that service – or any other QuickBooks-related service – it’s time to partner with others who can help. Not only do you retain the client; you’ve just given your client something really great: a workable, practical solution.
Editor’s Note: To locate a QuickBooks POS professional to partner with, visit the Intuit Premier Resellers’ website.