FAQs: Transitioning to Quickbooks Online Payroll

FAQs: Transitioning to Quickbooks Online Payroll

Here is a set of frequently asked questions about transition to QuickBooks® Online Payroll.

Q: Why the transition to QuickBooks Online Payroll?

We’re retiring Intuit® Online Payroll and Intuit Full Service Payroll. Focusing our energy on QuickBooks Online Payroll will allow us to sharpen our focus on delivering better online payroll products to you. QuickBooks Online Payroll is a modern experience with more features, more automation, more time savings, and better ongoing development support. Find out more

Q: Do my clients and I have to transition to QuickBooks Online Payroll?

Through May 2022, rest assured you can continue to run payroll and 1099s for yourself and your clients on Intuit Online Payroll as you do today. For those who want to transition sooner, we have you covered. As soon as you’re eligible (November 2021 at the earliest), we’ll send you an invitation to voluntarily transition early. If you haven’t transitioned to QuickBooks Online Payroll by June 2022, we will make the transition for you and your clients, with no disruption to your or your clients’ business.

Q: How will the transition work?

Once you’re eligible, you can log into your Intuit Online Payroll account and choose when you want to transition. You’ll be able to select the new plan for your clients (Core, Premium, or Elite). Once you decide to transition, we’ll take care of the rest and let you know when the process is finished. Once completed, you’ll have access to all of your clients’ data, including reports, notes, and alerts in QuickBooks Online Payroll.

Once the transition is finished, we’ll provide instructions to log into QuickBooks Online Accountant. If you previously had a QuickBooks Online Accountant account, you’ll see two companies. Some Accountants may wish to keep their clients who were previously on Intuit Payroll separate from their other clients for ease of management.  We are working toward a solution for those who would like to consolidate clients into a single account, and will notify you when this is made available.

Q: Will I have to re-enter payroll data into QuickBooks Online Payroll?

No. You will not have to re-enter data for your firm or clients. The process of transitioning from Intuit Online Payroll to QuickBooks Online Payroll is fast, seamless, and automated, with no work required by you or your clients. Once you choose to transition, the interface you use will change from Intuit Online Payroll or Intuit Full Service Payroll to QuickBooks Online Payroll, but all your payroll data stays safely where it is, including reports, notes, and alerts. That means no interruption to your or your clients’ business. The only difference is that you’ll be running payroll from QuickBooks Online Payroll.

Q: What are the benefits of transitioning to QuickBooks Online Payroll?

QuickBooks Online Payroll is a modern experience with more features, more automation, more time savings, and better ongoing development support.

Accountants: You’ll have QuickBooks Online Accountant for free so you can easily manage your clients’ QuickBooks Online Payroll accounts.

You’ll also have QuickBooks Online Payroll Elite for free for your firm’s payroll. If you’re already using Intuit Online Payroll for your firm, we’ll move you over to QuickBooks Online Payroll Elite.*

Clients transitioning to QuickBooks Online Payroll Core:

  • Full-service payroll with automated taxes and forms (with ON/OFF option).**
  • Auto Payroll for salaried employees on direct deposit.**
  • Next-day direct deposit.**
  • Integrated health benefits for your team, powered by SimplyInsured.**

Clients transitioning to QuickBooks Online Payroll Premium:

  • Everything in Core.
  • Same-day direct deposit.**
  • Advanced time tracking with easy, mobile time and location tracking.**
  • Expert setup review to make sure their setup is done right.**
  • HR support center, powered by Mineral.**

This is just a snapshot of what you get. View features

Q: Are my clients getting QuickBooks accounting software or just payroll?

They’re just getting QuickBooks’ stand-alone payroll service. They don’t need QuickBooks Online to run payroll from stand-alone QuickBooks Online Payroll. If your payroll client does so today, they can continue to export into their QuickBooks Online account as they have done in Intuit Online Payroll or Intuit Full Service Payroll. Export into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll We are working to allow customers to combine their QuickBooks accounting and payroll products, and will provide you with more information on that experience when this capability becomes available.

Q: What’s the timeline for the transition?

To allow you to have increased flexibility and control, we plan to start inviting accountants to voluntarily transition their clients to QuickBooks Online Payroll. This voluntary transition period will begin in November 2021 at the earliest and continue through May of 2022. If you have not transitioned to QuickBooks Online Payroll by June 2022, we will make the transition for you and your clients, with no disruption to your or your clients’ business.

Q: How will I know when to transition?

We’ll send you an email once you are eligible. Then, you’ll see a new Transition tab in your Intuit Online Payroll Accountant product with instructions that will guide you through the process.

Q: Do I get to choose the transition date?

Yes, you can choose to move any time starting in November 2021 at the earliest up until May of 2022. We’ll send you an invitation once you’re eligible to move. If you haven’t transitioned by June 2022, we’ll transition you and your clients for you.

Q: Will prices increase?

You and your clients will move to Intuit’s ProAdvisor® Preferred Pricing.* ProAdvisor Preferred Pricing offers best-in-class discounts to our ProAdvisors. You will always have our best pricing on QuickBooks Online Payroll for you and your clients. And, should you choose to take advantage of other products, such as QuickBooks Online and QuickBooks Time, ProAdvisor Preferred Pricing offers similar discounts for them. ProAdvisor Preferred Pricing details

Detailed pricing for QuickBooks Online Payroll

Keep an eye out for discounts we may offer to help ease the transition for you and your clients. Once transitioned to ProAdvisor Preferred pricing, some customers will see increases, some will see decreases, and some won’t see significant changes.

Q: Will I be able to keep my tiered pricing?

No, we won’t offer tiered pricing based on the number of clients like there was in Intuit Online Payroll. The pricing for QuickBooks Online Payroll products will be based on the ProAdvisor Preferred Pricing program, with additional discounts as described above.

Q: What will my clients be told?

Firm-billed: We will not communicate with your firm-billed clients. We’ll leave that up to you. To help you with this, we’ve put together a guide on how to talk with your clients about the transition. See the guide

Client-billed: When you choose to transition, we’ll notify your client-billed clients with an email and messaging in their product that they are now eligible to transition as well. Once you’ve been invited to the voluntary transition period, you will be able to see a sample of the email in the product before we send it. If you have administrative permission for your client-billed clients, you can choose to transition their product for them by navigating to their company from the Client List, where you’ll see an option to transition.

Q: What about my firm’s payroll?

Along with your free QuickBooks Online Accountant subscription, you’ll also have QuickBooks Online Payroll Elite for free.* If you’re using Intuit Online Payroll for your firm’s payroll, we’ll transition you over to QuickBooks Online Payroll Elite. Learn more about Elite Payroll

Q: Will I still be able to prepare 1099s for my clients?

For your Intuit Online Payroll or Intuit Full Service Payroll clients, once they have transitioned to QuickBooks Online Payroll, you will be able to prepare and file 1099 forms directly from their QuickBooks Online Payroll account. The cost of these forms is already included in their Payroll subscription.

For any of your clients without a Payroll subscription, you’ll be able to continue to manage their 1099 e-filing through your Intuit Payroll Account though the FY22 tax season.

*We will provide updates on how you can continue to support these clients after the FY22 tax season.

Q: Can I still export payroll data to QuickBooks Desktop?

Yes. Similarly to Intuit Online Payroll, you can export QuickBooks Online Payroll data into QuickBooks Desktop. See more info

Q: What is full-service payroll and do I have to use it?

Full service means we can take care of paying and filing taxes for you, and our agents are available to help if you need us to create a paycheck or make changes to your account. The full-service options are there if you choose to use them, but you can also turn them off if you prefer to be more hands on.

Q: Will  I be able to add my Intuit payroll clients into my existing QuickBooks Online Accountant?

Once the transition is finished, we’ll provide instructions to log into QuickBooks Online Accountant. If you previously had a QuickBooks Online Accountant account, you’ll see two companies. Some Accountants may wish to keep their clients who were previously on Intuit Payroll separate from their other clients for ease of management.  We are working toward a solution for those who would like to consolidate clients into a single account and will notify you when this is made available.

Q: What happens when I have Intuit payroll clients using QuickBooks Online?

When you transition your Intuit payroll clients to QuickBooks Online Payroll, they will transition to a standalone payroll product. The new stand-alone payroll account will be separate from their existing QuickBooks Online account.  Customers wishing to import their payroll data to QuickBooks Online will still be able to do so, using the export function from QuickBooks Online Payroll to their QuickBooks Online account.

*We will be working on tools to combine separate accounts in coming months

Q: Can I merge a client’s new QuickBooks Online Payroll account with their existing QuickBooks Online account?

We don’t have this capability at this time. We are working to allow customers to combine their QuickBooks accounting and payroll products and will provide you with more information on that experience when this capability becomes available. Currently, your payroll client can continue to export into their QuickBooks Online account as they have done in Intuit Online Payroll or Intuit Full Service Payroll. Export into QuickBooks Online or Desktop from Core, Premium, or Elite Standalone Payroll

Q: I have QuickBooks Time clients also using Intuit Online Payroll or Intuit Full Service Payroll, what does this mean for me?

If your clients have QuickBooks Time, we’ll transition them to the QuickBooks Online Payroll product that aligns with their current QuickBooks Time level. For example, QuickBooks Time Premium users will transition to QuickBooks Online Payroll Premium, which includes the features of QuickBooks Time Premium.

Similarly, QuickBooks Time Elite users will transition to QuickBooks Online Payroll Elite, which includes the features of QuickBooks Time Elite.

Q: If I decide not to transition my clients to standalone QuickBooks Online Payroll, can I still access historical data (including payroll reports)?

If you cancel your service, we will provide historical access to your data for 7 years.

Q: How can I find out more about QuickBooks Online Payroll?

We have a variety of resources available, depending on your needs. You can also  ask our Team by contacting support (either Intuit Online Payroll or Intuit Full Service Payroll support if you do not have a QuickBooks Online Accountant subscription, or contact ProAdvisor support if you have an existing QuickBooks Online Accountant subscription).

Q: What additional support will be available during this transition?

Once transitioned, you will have access to additional support from our ProAdvisor Team. They can make adjustments to prior payrolls, tax setup, or account settings.

Important disclaimers

* Free QuickBooks Online Payroll Elite subscription available to accounting firms that manage a client’s QuickBooks Online Payroll subscription. Ongoing offer valid while an accountant has an existing and active QuickBooks Online Accountant account.

* ProAdvisor Preferred Pricing. Offer available to accounting firms who register or have registered  for QuickBooks Online Accountant (“QBOA”) and use the ProAdvisor Discount option (“QBOA Customer”) for QuickBooks Online Payroll (“QBOP”) subscription fees. The ProAdvisor Discount means that the QBOA user agrees to pay for the client subscription fees (“ProAdvisor Discount”). Discount and list price subject to change at any time at Intuit’s sole discretion. All prices are quoted without sales tax. If you add or remove services, your service fees will be adjusted accordingly. All QuickBooks subscriptions must be entered through ProAdvisor Discount. The discount is valid only for the named individual or company that registered for QuickBooks subscription and cannot be transferred to another client, individual, or company. Cannot be combined with any other Intuit offer. Offer valid for a limited time only, only in the U.S., and is non-transferable. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

* Direct discount pricing. Offer available to accounting firms who register or have registered  for QuickBooks Online Accountant (“QBOA”) and use the Client Discount option for the QuickBooks Online Payroll (“QBOP”) subscription fees (“QBOA Customers”). The Client Discount invoicing option means that the client is billed for the QuickBooks subscription fees directly (“Client Discount”). The Client Discount will apply for the first 12 months of the service for their client starting from the date of enrollment, followed by the then-current fee for the service. Discount and list price subject to change at any time at Intuit’s sole discretion. All prices are quoted without sales tax. If you add or remove services, your service fees will be adjusted accordingly. The discount is valid only for the named individual or company that registered for QuickBooks subscription and cannot be transferred to another client, individual, or company. Cannot be combined with any other Intuit offer. Offer valid in the US only and is non-transferable. Terms, conditions, pricing, special features, and service and support options subject to change without notice.

** Features

Automated tax payments and filings: Automated tax payments and filing available for state and federal taxes. Enrollment in e-services is required for tax payments and filings only. Automated tax payments and filings for local taxes available in QuickBooks Online Payroll Premium and Elite only.

Auto Payroll: Available if setup for the company is complete. At least one employee has completed setup and has consistent payroll that qualifies for automation (i.e. salaried or hourly with default).  Company must complete bank verification if Employee has  direct deposit as the payment method, and the first payroll must run successfully. The account must not have a hold.

Next-day direct deposit: Payroll processed before 5 PM PT the day before shall arrive the next business day (excluding weekends and holidays). Requires setup of direct deposit and bank verification. May be subject to eligibility criteria. Deposit delays may occur because of third party delays, risk reviews, or issues beyond Intuit’s control. Available for contractors and employees. Additional fees may apply to direct deposit for contractors.

Health benefits: Powered by SimplyInsured and requires acceptance of SimplyInsured’s Privacy Policy and Terms of Use. Additional fees will apply. SimplyInsured does not offer insurance in HI, VT, and DC. Insurance coverage eligibility is not guaranteed, and depends solely on the rules of the insurance carrier. The insurance carrier has sole and final discretion as to the eligibility for health insurance products.

Same-day direct deposit: Available to QuickBooks Online Payroll Premium and Elite users only. Payroll processed before 7 AM PT shall arrive the same business day (excluding weekends and holidays). Requires setup of direct deposit and bank verification. May be subject to eligibility criteria. Deposit delays may vary because of third party delays, risk reviews, or issues beyond Intuit’s control. Available only for employees, not available for contractors.

QuickBooks Time: Time tracking included in the QuickBooks Online Payroll Premium and Elite subscription services. Features vary. The QuickBooks Time mobile app works with iPhone, iPad, and Android phones and tablets. Devices sold separately; data plan required. Not all features are available on the mobile apps and mobile browser. Data access is subject to cellular/internet provider network availability and occasional downtime due to system and server maintenance and events beyond your control. Product registration required.

Expert setup review: Available upon request for QuickBooks Online Payroll Premium and Elite.

HR services: HR support is provided by experts at Mineral, Inc. Requires acceptance of Mineral’s Privacy Policy and Terms of Service. HR support center is available only to QuickBooks Online Premium and Elite subscriptions. HR advisor support is only available in QuickBooks Online Payroll Elite. HR support is not available to accountants who are calling on behalf of their clients.

Terms, conditions, pricing, special features, and service and support options subject to change without notice.