In this episode of On the Books, host Jessica McCracken welcomes Ryan Handel, founder and CEO of FIXE, an accounting firm specifically engineered to serve the unique needs of the restaurant industry. Ryan shares his personal journey, from opening his first restaurant in 2010 to realizing that traditional, high-priced bookkeeping models just didn't work for small- to-midsize food and beverage establishments.
Jessica and Ryan dive into the operational mechanics of FIXE, exploring how they use a tiered pricing structure to cater to everyone, from small coffee shops to multimillion-dollar fine dining groups. They also discuss how the firm effectively handles tight profit margins, recruits talent with deep restaurant experience, and uses a tag-team approach of dedicated account managers and support staff to ensure clients have up-to-date financial data without ever needing to touch the books themselves.
Finally, Ryan gives us a look behind the scenes at how his firm leverages tech tools such as MarginEdge, ChatGPT, and custom dashboards to streamline tedious workflows, alleviate late-night financial emergencies, and empower restaurant operators.
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